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Sign in to your DevmanExtensions account using the email associated with your purchase, link your licence if needed, and open a support ticket. Technical support is handled through the account portal. Check your support entitlement in your account; renew it there if required.

Use the latest release compatible with your store. Updates bring accumulated fixes and improvements. Read the installation instructions, back up your store, and test the update before applying it to production. Check download and support eligibility in your account; a renewal may be required.

Describe the expected and actual result, the exact error and the steps to reproduce it. Include your platform and extension versions and relevant screenshots or logs without secrets. If access is needed, provide temporary details in the protected connection section of your ticket. Do not publish passwords or access tokens.

Tell us the existing domain, the proposed test domain and the relevant licence. We verify that both environments belong to the same store before adding a test domain. The reverse process also applies when you start on a test site and later add production. A second independent store is not covered by this process.

Send the old and new domains and the relevant licences through your account. We check ownership and the migration before changing registrations. Do not assume that a licence covers another independent store or that a domain change has been approved before it is verified.

Use the email address associated with your purchase and the account recovery option. If you still cannot access your account, explain the access problem through the contact form. Account access help does not extend licence validity or replace the technical support portal.

Tell us what you want to achieve, your platform, the expected behaviour and examples of the required input and output. We clarify the scope before preparing a quote. Additional functionality, custom integrations and personalised setup are assessed separately from fixing a verified product defect.

Confirm the product and platform edition and follow its current installation instructions. Use the latest compatible release, keep a full backup, and test on a development store before changing live data. If a theme or another extension changes the same area, check the integration requirements first.

Theme and extension interactions depend on your setup. Contact our team with your platform version and installed components before purchase; any custom integration is quoted separately.

Use the DevmanExtensions Download Center after purchase and follow the instructions for your product and platform. Keep a backup and test the installation before changing your live store.

Gallery changes and product-list bullets require full theme integration. Generic mode and supported full integrations differ; custom integration may need a separate quote.