Import Export PRO

Sign in to your DevmanExtensions account using the email associated with your purchase, link your licence if needed, and open a support ticket. Technical support is handled through the account portal. Check your support entitlement in your account; renew it there if required.

Use the latest release compatible with your store. Updates bring accumulated fixes and improvements. Read the installation instructions, back up your store, and test the update before applying it to production. Check download and support eligibility in your account; a renewal may be required.

Describe the expected and actual result, the exact error and the steps to reproduce it. Include your platform and extension versions and relevant screenshots or logs without secrets. If access is needed, provide temporary details in the protected connection section of your ticket. Do not publish passwords or access tokens.

Tell us the existing domain, the proposed test domain and the relevant licence. We verify that both environments belong to the same store before adding a test domain. The reverse process also applies when you start on a test site and later add production. A second independent store is not covered by this process.

Send the old and new domains and the relevant licences through your account. We check ownership and the migration before changing registrations. Do not assume that a licence covers another independent store or that a domain change has been approved before it is verified.

Use the email address associated with your purchase and the account recovery option. If you still cannot access your account, explain the access problem through the contact form. Account access help does not extend licence validity or replace the technical support portal.

Tell us what you want to achieve, your platform, the expected behaviour and examples of the required input and output. We clarify the scope before preparing a quote. Additional functionality, custom integrations and personalised setup are assessed separately from fixing a verified product defect.

Confirm the product and platform edition and follow its current installation instructions. Use the latest compatible release, keep a full backup, and test on a development store before changing live data. If a theme or another extension changes the same area, check the integration requirements first.

Theme and extension interactions depend on your setup. Contact our team with your platform version and installed components before purchase; any custom integration is quoted separately.

Use the DevmanExtensions Download Center after purchase and follow the instructions for your product and platform. Keep a backup and test the installation before changing your live store.

File formats and optional custom-field components depend on your installed package. Back up the store and test imports before updating live data.

It is fully compatible with multi-language and multi-shop.

Yes. With "CRON Jobs" you can run your import and export profiles every day depending on the configuration you select.

Yes. You can create a filter in your export profiles to export the products of a particular store.

Effectively, you can edit your products, categories, options, attributes, customers, orders, etc. as well as add new elements.

XLSX, XML, ODS, CSV and Google Spreadsheets.

Yes, it is possible to do it. But you need the "Custom Fields" add-on that you can buy when placing your order for the "IMPORT / EXPORT PRO" extension.

Yes. You can create several import profiles, each one with the precise configuration to process the different files of each supplier.

Yes. Just put the true value (by default, number 1) in the "Delete" column, and then import the file that contains the data to be deleted. This operation can be performed on all other elements (categories, manufacturers, options).

Yes. You can update individual data of each element (products, categories, options, attributes ...) by establishing an element identifier for cases in which the main ID is not available (model, sku, ean, isbn, etc.)

Yes. You can configure your import profile in FTP mode to upload the product data through an external remote server. In addition you can also run this every day in an automated way, thanks to the module "CRON Jobs" that is included as standard in this extension.

Yes. In the same way as in the previous question. You can configure an import profile to tell it to download the file through a URL.

Yes. When the import system detects a URL in the image columns, it will try to download them and assign them to the element in question.

You can configure your import using the product documentation and interface. If you prefer us to do it, we offer an optional paid service that includes setting up your supplier feed and running import tests. Tell us your requirements so we can prepare a quote before starting. A personalised feed audit and setup are not included as free technical support. A verified defect in our extension is handled through the normal bug-support process.